NCIX approved my RMA, including paying for the return shipping (which they normally don’t, according to their website). I also called them up and asked them to cross-ship the replacement (since I paid for that service) and the very nice CSR decided to ship it via air instead of ground, also for free. (they temporarily charge my credit card for the replacement drive, hence the phone call).

I’ve been happy with my purchases from them in the past, but this level of customer service has confirmed my satisfaction with the company. Good prices and good service are hard to beat!

posted at 2:18 pm on Monday, February 26, 2007 in Personal | Comments Off on rocks

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