Excellent Service

Late on Thursday afternoon I strolled off to Maxtor’s warranty website, entered the particulars of the failed drive, and requested that they send me a replacement right away. I did it this way so that they would ship me the new drive in an “official” drive box so that I can return the failed on the same way.

On Friday, the RMA tracking website claimed that my new drive would ship within the next two business days. “Pretty good”, though I, as I was expecting a longer turnaround.

Well, the new drive arrived this morning. I’m impressed…

posted at 7:01 pm on Monday, November 03, 2003 in Site News | Comments Off on Excellent Service

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